FAQ'S

WHAT IS SANAS ACCREDITATION?

It is a formal recognition of competence by SANAS, in producing consistent and reliable measurements for a specific set of methods found in a schedule of accreditation.

WHAT IS TRACEABILITY?

Traceability means that the calibration of instruments was accomplished by a formal comparison to a standard that is directly or indirectly related to national standards, international standards, or certified reference materials.

SHOULD A NEWLY BOUGHT INSTRUMENT BE CALIBRATED?

Yes, when an instrument is mass-produced, the manufacturer often only performs spot-checks on a few instruments that serve as a representative sample. This means that even though the instrument is new, it is no guarantee that it will fall within its required specification.

DOES A REPAIRED INSTRUMENT REQUIRE CALIBRATION?

Yes, because owing to the nature of the repair process, the state of the instrument changes and thus the original calibration certificate becomes obsolete.

DO I GET A GUARANTEE AFTER MY INSTRUMENT IS REPAIRED?

Yes, a three-month guarantee is given on all repairs.

DO I ALWAYS GET A QUOTATION BEFORE REPAIRS TAKE PLACE?

Owing to the nature of instrument repairs, it is often difficult providing a quotation before the repair process has begun. We do however bear in mind the cost and will send a quotation as soon as possible.

DOES A VALID CALIBRATION CERTIFICATE MEAN MY INSTRUMENT IS UNDER GUARANTEE?

A valid calibration certificate means that at the time of calibration, the results reported on the certificate were accurate and guaranteed. Unfortunately, if anything happens to the instrument after calibration (if dropped for example), then the results may not be accurate anymore.